Using car rental for business trip, declined company insurance. New policy, has to be own insurance. Manager was very helpful in resolving issue.
We had nothing but problems with this car rental agency. We booked through a third party and when we went to pick up the car, the price was considerably higher than quoted on line. We had our receipt and the agent said”I don’t know anything about that...”. We booked a mid-size car for the week and she consistently asked us to upgrade after numerous declines. “She said “you don’t want to drive around in something like that, I can get you in a much nicer car for another $25.00 a day. The car was absolutely filthy, inside and out. We had to take it through the car wash because we couldn’t see out of the windows. There was sticky stuff all over the handles and doors. The experience was terrible. She tried persuading us to purchase insurance we didn’t need and after calling our insurance company, we found out we were 100% covered for everything she was trying to sell us and was repeatedly told by her, our insurance does not cover any of this. According to her, no personal insurance company does. If we listened to her, that would have been an additional $100 +. I will never rent a car from them again.
Sales rep lies about having to buy extra coverage. Said it was a new law by the state of Florida and not their company policy when i questioned it. If they try to sell you extra insurance walk away! The cars are already insured!
These People sure take their time and logging your car in. I turned my car in 15 to 30 minutes before it was due, but apparently they did not log it in until an hour and a half after I brought it back, thus charging me for an extra day, even though I brought it back on time. I seriously need to get one of those electronic scanners that logs your car as returned the moment you pull up to the return slot.
Advantage had the best price and their Customer Service was Awesome! In and out in less than 15 minutes with an Online Reservation made an hour earlier. Kudos to your Saturday Team!
Advantage Rent A Car is a US Car Rental based in Fort Myers, Florida. Advantage Rent A Car is located at 14500 Global Pkwy Suite A, Fort Myers, FL 33913, USA.
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