Yes, another unhappy customer. Due to lack of preparation and expertise various pieces of furniture was badly damaged. Furniture was dropped numerous times and badly damaged. There was no proper inventory of the items moved. The owner attempts to muscle you instead of accepting responsibility for unacceptable work by the staff. A Temper-pedic mattress was damaged beyond repair due to the staff's inability to have the proper size storage box for the mattress. They attempted to muscle the mattress into the boxes causing the threads to strip from the mattress. I personally witnesses the king headboard dropped twice during the reassembly. A Ethan Allen dinning table had a 10 inch piece of wood knocked off of the round table portion. If you value your property run to someone else. Do not use or trust this mover.
DO NOT USE THEM!!! I am moving for work and the account manager said after today they will no longer be using this company for moving and storage. We had are move in date set for a month and today our moving day they are telling us that the manager put the movers on another job! We are in shock! We had family fly in and have all of our utilities set up for are move in date today. I asked if they could just have the movers come after there current job and they said no. We also tried to contact them on Friday to make sure we confirmed a time with no answer. Are national account manager also tired to contact them multiple times with no response. They even had COO try and call with no call back. We also asked to talk to the manger and was told he is out of office today and he will tell you the same thing NO. Bad customer service and dont understand how this place is still in business. DO NOT USE THEM. UPDATED: We had two movers one older guy they just moved stuff a little and a young kid who did everything and seemed to be brand new and did not know what he was doing. We did have broken and damaged stuff and of course it was not there fault. Called the office to confirm what we needed to to because the kid had no idea and they had us down as a different type of shipment!!! like the paper work was wrong.... once again worst ever! DO NOT USE THEM!
I still can't believe Frank didn't show up in person, apoligize for the incompetence and man up.
Imagine how you will be treated if you are NOT a friend of over 10 years.
Horrible experience with this company. I am a disabled veteran who lives in a high-rise here in the Fort Myers area. Association rules only allows deliveries from 9am – 5pm. First issue was that they brought the wrong crate so they had to go back to retrieve the correct one. Afterwards there were many other issues. I noticed one of the younger delivery guys constantly verbally abusing one of the older deliveries guys which I found very disrespectful. 5pm came along and the association started calling me to inform me that the delivery truck must depart from the condominium property. As soon as I informed the delivery guys of the situation and asked them to continue up the following day, I was immediately asked to signed the receipt of my household goods. Keep in mind that my bed was not even completely built and there were many other unopened boxes which have yet to be inspected for damages. As soon as I stated that I would sign the receipt of my goods the following day upon completion, the younger disrespectful delivery guy started cursing in my home in front of my wife and child. His comments to me were “I don’t give a f!@k if you sign or not, I am still going to get paid”. I instructed him to get out of my home and to leave my paperwork with me and he stated “you do not want to sign this s!@t so I am not going to give it to you”. I again instructed him to immediately leave my home which he did. The other two members were extremely embarrassed and apologized on his behalf. To make a long story short, I reported this issue to the manager at Suncoast Moving and Storage and immediately noticed an attitude from the manager himself. The boxes were left in my home unopened and due to my disability, I had to pay a local handyman to finish building both my bed and my baby’s crib. Keep in mind that the Department of Defense pays companies like this to break-down, pack, store, deliver, unpack reassemble us military members household goods. I am certain this company is doing it's best to charge the Department of Defense extra for work that they should be doing anyway. An official complaint letter was sent to the Department of the Army and I highly recommend anyone thinking about using this company to think twice. The movers are rouge and I am most certain it is due to lack of professional management. On another note, I am certain that most negative reviews come with rebuttals from the owners or management. If rebutted, I suggest EVERYONE simply take a look at their current ratings. They speak for themselves. A professional organization or person would accept their faults and try their best to improve at all cost. A toxic one will always come up with excuses, be defensive and try to make the victims seem dishonest. A few negative ratings can be overlooked. Many negative ratings should be taken seriously. EVERYONE CANNOT BE WRONG! AVOID AT ALL COST!
They dropped two or the three pieces of a $10,000 bedroom set on the concrete from waist height. When I called Frank to explain the damage, he said "just pay in full and I will take care of repairs". Being what I considered a good friend I did this against my better judgment. It's been three months. After many calls i was just told I have to pay more. The agreed price was $300. I paid $400. Frank needs more..... Sad. We will have to go to court over what will most likely be less then a thousand dollars.
After being friends with Frank Dethlefsen (owner of Suncoast ) for almost 10 years I hired his Suncoast moving and storage Inc. to move a very expensive bedroom set. They showed up with no dolly, tools or hand truck and complained the they wish they knew they would need one.... ?
I find it hard to believe that Suncoast is a moving company. I tried on two occasions to get an estimate for our move. The first time Frank arrived 10 minutes early to the appointment. When I ask for 5 minutes to get my kids out of the house he refused and left in spite of my pleas to stay. I reluctantly called and rescheduled. The second appointment was set for the first thing in the morning. I waited through the scheduled time and then received a call saying he couldn't make it. Very unprofessional of Frank. My move will cost upwards of $20,000 dollars and I'm happy to spend it elsewhere. Avoid this company.
Suncoast Moving Storage Inc is a US Moving Company based in Fort Myers, Florida. Suncoast Moving Storage Inc is located at 2020 Ortiz Ave, Fort Myers, FL 33905, USA.
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