Both Store and Phone service is minimal at best. I recently visited the store and also called about the same large machine I was interested in. Both times the wait was long and the associate knew nothing about the tool. They verified that they had it in stock and gave me the price but these nice people know nothing about tools or machinery. Harbor Freight is simply a place to but stuff cheap. Some of it is good, some is bad and a lot of it is mediocre. The staff is untrained in assistance but they certainly do a lot of business selling cheep stuff. On a recent Saturday visit the fort Myers store had two registers open and lines twelve people deep. I decided I did not really need all the cheep stuff I had in my basket and left. There is no value other than cheep so my summary is one star. Amazon has the same stuff for the same cheap prices.
Two tier pricing sucks.You think you are buying at a good price and then when you check out they want you to pay to join their club to get the price you thought the item cost. Shady operation.
My toy store. Low price on tools; always check. Dont assume. Walmart and home depot can be less sometimes. Sign up for emails. You get great coupons on lower prices. Quialty of the tools is equal to price. If you buy a cheap one and beat on it. It'll break. They sell pro equipment that can handle heavy work. Top quialty 50% below other brands.
Even though it's farther away than their other local store, I will go to it. The customer service is very good. The employees are much nicer as is the manager. They are actually willing to help. Only one employee was willing to give great cs at the other store & I was concerned he might've gotten in trouble for it. Have been in a few HF stores in a few diff states the NFM is the worst one. I'll continue going to the FM store. They are much more helpful and kinder.
Got just what we needed for our home remodel at GREAT prices! Staff was very helpful! Thanks Rhonda
Harbor Freight Tools is a US Hardware Store based in Fort Myers, Florida. Harbor Freight Tools is located at 9131 College Pkwy STE 165, Fort Myers, FL 33919, USA.
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