Along the way, the people at this dealership will say anything try and get their way with you, but they are all lies. They said if it keeps happening they'd look into putting me into another car. That was a lie. They told the finance company I was happy with the car in my possession, to finalize the loan. That was a lie. They said if I had it diagnosed they'd fix it. That was a lie. They said the finance company holds the deposit. That was a lie. They said they'd give me my deposit back if it happens again. That was a lie.
Great place everyone is super friendly and they work well to help you get into a car I had a great experience thanks to the staff
Thank god the finance company employees had souls, because nobody has one here. Finance company was mortified at the entire experience, suggested I back out of the deal, and that they'll re-assess future financing opportunities through this dealership.
I bought a car, it wouldn't start the night I got it. Dealership said sorry, that I need to have it towed (at my expense) to their dealership so they can look at it. Double checked the battery, tried to jump it, no luck. There were some weird loose cables around the starter (from the GPS installed for payment purposes) that looked incorrect, but whatever. Had it towed.
Anywhere but here. Seriously, go anywhere but here.
Dealership told me if I have it taken to Advanced Auto and they diagnose the issue, that they will replace it no questions asked. I took it to Advanced Auto, had it diagnosed as either the starter or ignition switch. The dealership didn't replace anything. They questioned everything. They flat out refused to put any time or money into their broken vehicle, choosing instead to try to place blame on me, belittle and degrade me, and try to force me into accepting the loan with the finance company.
Bought a 2007 Honda Civic from this dealership. The car runs beautifully. When problems arose and I brought it back to the dealership, they had no problem looking at the car and diagnosing the issue. The staff at Ideal Used Cars is excellent and professional, and the way they maintain their business is held with the highest regard. If you need to buy a used car, for a really good price, ideal used cars is the place to go.
I bought my 2006 Jeep Grand Cherokee from Ideal Used cars. From the moment we went in we were treated nicely. We bought a jeep Cherokee and we are extremely happy with our purchase. We will definitely but from here again!
Edit: They still didn't do anything, quit calling me, threw my belongings in the dumpster which I had to recover (my college bag, license plate, etc), and refused to give me my deposit back, even though that's illegal. Finance company knows it's illegal though, so does the bank. I got my deposit back through my bank because they are awesome.
Dealership couldn't replicate the issue, told me everything was fine and it was my fault for letting the battery die (not true). I picked it up from the dealership, stopping at the gas station just up the road from the dealership on my way home and it wouldn't start again.
The staff was awesome and super kind. I bought a 2007 Suzuki forenza 2 years ago. The price was good and it's works fine. I would definitely recommend checking them out. I would go back for another car if needed!
How horrible does a dealership have to be for the finance companies to re-assess their business with them? I'm sure this one sunk way down past that bar long ago, but still, it's disgusting how they've treated me, and I wouldn't even subject a stranger to the torment of this dealership, let alone friends or family. Please stay away, and don't buy into anything they say, and DEFINITELY don't give them any money!
Ideal Used Cars is a US Car Dealer based in Fort Myers, Florida. Ideal Used Cars is located at 2733 Fowler St, Fort Myers, FL 33901, USA.
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