I bought a bicycle for both my daughter and myself from this store. The employees seemed courteous and helpful. When I received a flat tire a few months after purchase and returned for repair they replaced the inner tube and checked for the cause unsuccessfully but send me on my way with the bike "repaired".
This really saddens me because I had recommended this store to a few friends and some family members and now I have to retract my recommendation and make sure that they do not go here.
Not a good high end shop if you have a very good bike. Tuneup not Good and then got a lecture from the kid who did the work on how my bike was dirty and he got his hands all dirty doing the work, price was 3 x what was quoted and front derailler did not work, had to fix myself . Will do the tuneup myself next time and get it done right and save the money. BTW I am a USCF Cat 3 and ride 12,000 miles per year, so not just a guy on a Huffy from Walmart.
So I take the bike home and ride it for 5 minutes on the side of my house to make sure the tire is good. Everything seems fine so I bring it inside my house. The next morning low and behold the tire is flat again. Now I can understand that there is a possibility that I may have run over something in those 5 minutes and received a new flat tire but this seems a bit unlikely and extremely coincidental.
THANK'S DAN @ BIKE ROUTE YOU MADE MY TOWNIE PURCHASE A PLEASURE. DAN WAS VERY INFORMATIVE OFFERED A GREAT DEAL AND MADE THE DELIVERY A BREEZE.
Customer Service needs improvement.
After Purchasing 2 quality bikes from these folks i had a problem with a broken spoke. I called and mentioned that i had purchased a "Speed 1" from them and had a broken spoke. I asked if they had quality spokes in stock and they said yes. Finally I asked if I brought the wheel in if they could service it for me while i waited. I was told No, and that I would have to drop it off. Lets just say that for a minor repair like this I was upset. I could not be happier with the bikes that I purchased from them. It just seems like in my opinion they could have made an effort to take care of this small problem. My suggestion is to consider this review if you are looking for the kind of service that I am after the sale.
THANKS FOR ALL THE HELPFUL ADVISE I'LL BE BACK FOR A NEW TOWNIE FOR MYSELF REAL SOON. GREAT FAMILY OWNED BUSINESS !
condescending and rude unless you're buying a new expensive bike. Don't have time or patience for "lesser" customers
Now in my opinion a good business should replace this $20 item for free. Unfortunately they would rather lose my future business and the business of everyone I know for $20. That is not the kind of company I like to frequent and I would not recommend this store to anyone. The complete lack of customer service and responsibility for their faulty repairs, not to mention it's a 20 minute drive for me each way and I had to make the trip 2x in 2 days.
The Bike Route Inc is a US Bicycle Store based in Fort Myers, Florida. The Bike Route Inc is located at 8595 College Pkwy #200, Fort Myers, FL 33919, USA.
Please contact with The Bike Route Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find The Bike Route Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Bicycle Store in Fort Myers