Friendly Staff and A Happy Place Makes It Comfortable To Come And Enjoy The Benefits Of Having A Retail Place And Not Just OnLine Ordering
I chose to shop on Black Friday at your store. I went in for a specific item. During my visit I can say that the location I chose to shop at was very well staffed, very organized and fully stocked. As I was looking for the item I came for I was having difficulty finding it and when I looked around for someone to assist me I was able to find someone immediately. I bought a Basketball Hoop for my daughter and the gentleman that helped me had them take it out back while I continued to shop. As I approached the checkout I saw the same gentlemen and he checked to make sure I had found everything I needed. Once I paid for my merchandise I then drove around back where I was greeted by another gentleman who informed me that the box had been ripped open. At that point he then reached out to another location looking for the item I had paid for and during this phone call he was put on hold for a lengthy period of time. During his time on hold he made conversation about what other items my daughter had requested and when I told him about one gift I was struggling to find he then went online while still holding on the phone and started helping me look for this gift. In the end I was able to buy everything my daughter had requested for christmas (three gifts). I was amazed at how helpful and efficient this store was during such a crazy day to shop. I can't say enough good things about this location. Thank you kindly!
Received personalized assistance today from an employee on the sales floor AND a price match from the store at check out for identical item obtainable in town from a competitor. Got the last one of the exact doll wanted by our granddaughter. Glad we stopped there first. Thanks, Toys R Us! We'll be back!
Purchased a bounce house and they price matched with online price. Had some computer issues but was handled by Manager Angel. Front staff was great but the floor staff I encountered not so much.
Being that it is the only Toys R Us around it's unfotunate that it is so run down and poorly run. We have two kids and there are times when the things we are looking for are only found here. There are times when you cant seem to find anyone to help or they don't work in that department. My kids love the place and it is easy to find good toys for them. The selection is pretty good and relatively easy to navigate. The best experience I have had was with the pick up guys in the back. They are always polite courteous and accommodating. I have been sent on several pick ups by my wife who seems to always underestimate the size of the package I am picking up. The guys have never given me a hard time. They always figure it out and secure it so there won't be any issues.
I Still Love Toy Stores As A 41 Year Old Man!!! This Store Is Always Clean From The Floors To Where Ever The Customers Eyes Can See... Shelves Are Always Stocked And Walkways Free Of Clutter... I Miss Being Able To Play With More Toys Before Buying Like Back When I Was Growing Up But Times Have Changed...
Toys R Us is a US Store based in Fort Myers, Florida. Toys R Us is located at 4983 S Cleveland Ave, Fort Myers, FL 33907, USA.
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