I can't even describe this place except hell for these poor dogs.. Your immediately greeted with the stench of waste like being slammed by a door in the face, no food or water (if any, was spilled all over the floor) And no AC.
I cannot express how thankful I am for this pet store and the owner who I had the pleasure of working with. Due to the threat of Hurricane Irma I had to figure out a way to get my Grandmother home along with her dog. After finding a plane ticket and overnighting an airplane approved dog carry on bag I thought I had everything in order. Unfortunately, the package I ordered on Amazon and paid to overnight ship,was delayed and left my Grandmother without a bag to bring her little pup with her. I am out of state so all of this was being handled from a far. After calling numerous stores and having no luck finding a carry on bag I landed on Lil Rascals. The woman I spoke with was beyond helpful, evening going as far as texting me photos of the bag options she had. In the many text exchanges and phone conversations the we had, she was so understanding of the situation and was beyond helpful. Nothing is more frustrating than being states away from your loved one without being able to physically help. As I helped my grandmother navigate how to get to her store ( without a GPS), the woman stood outside waving her car down to show her just where she was located. The interaction was amazing and she simply went out of her way to help. In such a stressful time with the threat of the hurricane, she was able to relieve some. While I have not physically been to this shop, the customer service was 5 starts. Thanks so much for your help!
Walked by because we are interested in a puppy. The smell of this place is so overwhelming. We were greeted by far and told not to touch the puppies. The girls that are working there are so rude. Didn't help us at all. Every time I asked her a question she seemed annoyed by my question. You would think they would be nicer knowing how expensive a puppy is. Never going back ! I would of probably purchased a puppy since there was two I loved but the customer service is so bad I just walked out.
I am an experienced owner of Siberian huskies and to just see the two put on display showing very little energy made me not only disturbed, but disgusted.
In conclusion: these animals are borderline abused, The staff is horrible and absolutely NO DOUBT these pups are from puppy mills.
adopt or know your breeder.
My advice to you if you're looking for a dog:
Now onto customer service..
Will not bargain don't know a deal if she got hit with it. The employees don't clean after the dog after poop and pee. You can find cheaper price somewhere else for same breed. Stay away.
The employees were strait up rude. Even though it was obvious that the huskies I've mentioned before were not pure breads, but definitely mixed, I was confirmed that they were indeed "full husky" and only for a whopping 1.5k! ..hmm. Of course, I'm not buying their garbage.
Called to see if they could assist us in relocating our purchased puppy. The employee on the phone thought she put us on hold, but I guess they don’t teach that in college you actually have to push the button. She proceeded to speak with someone in the background and said “it’s not our problem”. Great customer service! Do yourself a favor and purchase from a breeder for cheaper or go adopt a shelter dog. At least those places want your repeat business.
Lil Rascals is a US Pet Store based in Fort Myers, Florida. Lil Rascals is located at 10035 Gulf Center Dr #105, Fort Myers, FL 33913, USA.
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