I would not do business with this company. The customer service is beyond poor. You do not allow an employee to make a guarantee and then not stand behind it.
Somehow in "Bill's mind it is completely safe to accept something back within two days and no one would have urinated or defecated in it but after two weeks then it surely has been used. With that said, who knows if I purchased a commode that had been returned within the magic two-day time period. Hmmm...
Fast-forward two weeks later, I walk into the Fort Myers store to return one of the items and Jake isn't there and I am told that they cannot accept the merchandise. The manager in Fort Myers, "Bill" stated that that was not his policy and Jake was a Naples employee . I was directed to call the Naples store. I called the Naples manager "Melissa" and I was told that because it wasn't purchased in her store she can't do anything about it even though Jake is her employee. I've then called "Bill" back again to voice my displeasure with this decision. Bill stated that if it had been a day or two he could've accepted the return but given that it was two weeks he could not because it's a sanitary issue.
not very professional.
I would not order through them. I tried to order a knee scooter through them via phone, and they would not give me an order confirmation #, nor confirm my order through email, nor tell when when it was going to be shipped. I gave up, bought it through someone else, told them to cancel my order - and then they charged my credit card (after I cancelled the order). I never received notification of my order or that it was going to be shipped. I had to have my credit card dispute the charge. What a nightmare to deal with. Stay away from this company.
I purchased medical equipment from the Fort Myers location in preparation for my upcoming knee replacement surgery. I'm writing the review here because it was a Naples employee who waited on me in the Fort Myers location. I purchased $250 worth of equipment and voiced my uncertainty as to the need of all the equipment to Jacob "Jake" my salesperson. I was assured by Jake that I would be able to return any unused equipment if I should decide I didn't need it.
They are fully stocked with items of all kinds. Everything that you might need and the staff is really very helpful in all ways. This will be where I come from now on for all of my medical needs and I took card so that I can recommend it to others.
Medical Department Stores is a US Department Store based in Fort Myers, Florida. Medical Department Stores is located at 8595 College Pkwy #170, Fort Myers, FL 33919, USA.
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