There are hidden charges. In the website the high mileage oil change price is shown around $36.99. But when I went to the store they add extra service charge, filter changes charge, tire rotation charge. Im surprised and went to other store. I do not recommend this business.
2 hours for a oil change and tire rotation with a appointment scheduled. I will never go back to this place and neither should you. The staff is nice but the office staff is very lazy, always sitting down watching tv in the lobby as the mechanics work, maybe if they helped out a bit it wouldn't take 2 hours for a oil change
Went in because I had a bad tire which I purchased from them 3 years earlier. Only 18K miles on these. They blamed it on poor alignment, which I knew from the last time they told me I needed an alignment and took it over to Toyota and they said no alignment needed. I agreed to buy four tires but they blackmailed into being able to use the tire warranty by having to buy an alignment. I told them I already bought a package of alignments from the nearby Toyota dealership and would take it there. They said they couldn't give me the special price unless I got the vehicle aligned through them. I hesitantly agreed but it changed the price in my favor by about $400. I also wanted the two "good tires" thrown in the back since they still had some mileage left on them. I thought if down the road I needed to replace only one tire, I would have it already.
Two days later, I noticed that the center wheel caps went missing. Apparently they broke them on removal but just shoved them back in anyway. I returned and was told that they would order me some new ones. The gentleman was very helpful. It is now over two weeks later and still no caps.
I set an appointment, got their early, and was told they could get started in about 15 minutes. Over 3 hours later, I still didn't have my car. After telling them I needed to be somewhere my car came out about 30 min later. My service ticket was punched 45 minutes before I got the car so it would look to corporate that they they got the car out by the promised time.
I will say that the people seem to be very friendly, but try to get you to pay extra for things you do not need. Even use it against you as some other posters have noted. I would also check any special requests. It just seems like there is too much for the consumer to do here. Wait times are very long. Would probably try somewhere else next time.
They also did not put my 2 used tires in the back. Didn't even bring it up since I figured they were long gone by the time I saw this.
This morning at 8 am, I went in for my scheduled appointment to get 4 new tires mounted and installed. When I pulled into the bay and gave the Sears rep my info, he told me that the tires they had quoted me were not what I had asked for and I would need to buy a lower quality tire which would be the same price. He was very unapologetic about them having lied to me (or being incompetent) and me making a trip in at 8 am on my day off. Luckily, Rick Johnson Auto and Tire is right across the street and they honored what they had quoted me. Rick Johnson has a new client and I will never buy from this Sears again.
I hope this location is one that is going to be shut down. I called to make an appointment early in the morning I was told I did not need to make an appointment just to bring it in I get there and I'm told the wait is 3 hours for an oil change I should have made an appointment. Never again! please do not come here and waste your time!!! I hope they shut it down
Sears Auto Center is a US Car Repair based in Fort Myers, Florida. Sears Auto Center is located at 4003 Cleveland Ave, Fort Myers, FL 33901, USA.
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