I placed a to go order today for an ultimate grilled cheese and a bowl of tomato soup, the guy on the phone said it would be 20 minutes. I waited 30 minutes (just to be safe) and walked to their location to pick up my lunch (a 5 minute walk). I sat and waited a few minutes at the counter and the guy says my food isn't ready. He then proceeded to tell me, "he told me 20 minutes" and I said "I know that's why I waited 30 minutes". He said hold on and asked some lady where my food was and she said hold on she will go start making it. I said never mind and proceeded to leave. Then I hear the lady say "what's he crying about". The cafe was not full by any means and this was just horrible customer service. I don't think I will ever go back to this place. My advice would be to not hire ghetto people.
Slow service. They do not have their act together. Had four different waiters for breakfast for 5. Kept asking us the same questions.
I never had the desire to write a review until after my experience at this restaurant. We placed our order about 10 different times before the staff got it right. We then got our food, half of it was cold and it was not enjoyable at all. I ordered a Cuban sandwich and I am convinced that the bread was at least a week old - as it was dry and could choke and grizzly bear. At one point water started leaking from the roof an onto the table. To make this experience even worst, I checked my bank account and found that I was charged twice for our meal. They are good people however. I hope this post encourages them to make the essential changes that might be crucial to the longevity of their business.
Great place for breakfast, lunch or after midday snack. Gwen is a gem of a host and her life's story an inspiration. ❤❤❤❤❤
The cook really understands the importance of consistency. Restaurant quality food!
Gwendolyn S Cafe is a US Cafe based in Fort Myers, Florida. Gwendolyn S Cafe is located at 2400 First St #101, Fort Myers, FL 33901, USA.
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