I'm hoping it was just an off day because it's truly a cute little place and we love quaint little places like this. Everyone can have an off day. Maybe rethink your policy if a customer voices a concern or dislike. It could make all the difference in customers leaving happy and coming back... or just leaving.
5 stars goes to the amazing staff at green cup. So knowledgeable and friendly. My latte is made perfect every time and served with genuine smiles and energy!
Our first try here and really disappointed. Three of the four drinks our group weren't happy with. Only one requested to, please, change for something else because she disliked it SO much but was refused and told she would have to purchase another drink (which we did so she would have something). In all of our travels, I've never seen a restaurant/coffee/tea shop turn down a customer that wasn't happy. That's just part of good customer service, right? Very disappointing that the almighty dollar was more important than a happy customer.
Overall, a great little cafe. Has a great selection and the seating both inside and outside work well for the atmosphere of the establishment. The only thing that cost the 1 star is the staff's sense of urgency, they were more focused on talking to themselves first before attending to the customer needs.
No trip to Historic Downtown Fort Myers would be the same without my stop here for a great cup of coffee and treat! This is a very special place that anyone who loves coffee and a beautiful patio would enjoy. The employees are very helpful and quick
Great little downtown coffee shop. My only wish would be a higher overall coffee knowledge from the employees and some more brewing methods. I think you guys would get more business if you up the coffee game a bit. Research a few "trendy" shops in New York or even Miami to get it rocking
Green Cup Caf is a US Cafe based in Fort Myers, Florida. Green Cup Caf is located at 1412 Dean St #100, Fort Myers, FL 33901, USA.
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