Call these people up, and first person says "oh no that's not for this month, that's for last month", although invoice clearly states it's for Sept. We call back and speak to accountant, who says no that's not last month, no idea why she told you that, invoice is for this month, and we know we haven't cleaned every pool since the hurricane, but we still bill for the service anyhow. that's how we do our billing, and we might get to your property before your next tenant shows up, but no guarantees "even though we're billing for the service". She said "let me look into it and get back with you". She then calls back and said, your pool has been serviced, i.e. feedback from tech, and even though i have a video showing today's date and it's filthy, has screens that were blown out in bottom, and outside debris that was blown in... doesn't matter. So then talk with owner, and suggest if he doesn't believe me, to get in his car and drive over and see for himself... "not interested, if they say they cleaned it, it's been cleaned". Talk to 3 people within 2 hours, and get 4 stories of what actually happened.
The do a great job
From what I understand they were a separate company until recently, but merged with another larger company; their service might have been very good at one time, but apparently new parent company is more concerned with his bottom line, than satisfaction of their customers.
Now comes the Hurricane, and I really do feel for companies and people there that lost income and work, but don't bill out of state property owners for work not done! They emailed cleaning bill for every week in Sept 2017; I have family there now, who sent video showing pools not been cleaned/serviced for quite a while. maybe they think out of state owners have no ability to double check their work??
We've have a vacation rental in Cape Coral several years now. Hired them this past spring to clean pool weekly. In July they were called out for service call, and we paid invoice "just under $100". Then after getting monthly invoice from our rental management company, discovered they also billed mgt. company the same amount and for the same service call date. Still waiting for that credit back to me. Glamour's accountant told me today "that's impossible". not sure if she was referring to the fact service was double billed, or that we'd be refunded, after the several conversations I've had with them today.
Mclaughlin S Home Services And Glamour Pools Service And Repairs is a US General Contractor based in Fort Myers, Florida. Mclaughlin S Home Services And Glamour Pools Service And Repairs is located at 16340 Old US 41, Fort Myers, FL 33912, USA.
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